6th August 2018
Every time you interact with a product, you’ll have a user experience. It may delight, it may frustrate, it may solve your problem – but all are user experiences. User Experience Design is the process of enhancing user satisfaction with a product by improving the usability, accessibility and pleasure provided in the interaction with a product.
And how you feel about these experiences determine whether you’ll keep using that product.
Meeting room technology is no different, and when it comes to enhancing the satisfaction of users of your meeting spaces, we recommend paying close attention to what we call ‘the 3 -abilitys’. Adoptability, Findability and Desirability.
Adoptability is very closely related to usability. However, it occurs before usability. Adoptability is when users buy, download, install and start to use the solution. It’s the stage before using the solution. Take a wireless presentation system. Ideally it should work with the devices your teams already use. Some may use Android, some may use Apple, some may use a laptop, but the device type shouldn’t be a barrier to usage.
When evaluating or looking at a demo of the solution, whether in-person or online, you should pay close attention to whether it will be adopted. If you’re looking at a company-wide deployment, it might be useful to invite vendors into your spaces to witness exactly how it could work with your staff’s existing workflows.
Findability is a vital success factor for wireless presentation solutions. If users are not able to find required information without browsing, searching, or asking for help, then the findability of the solution fails. This is why your wireless presentation system should be structured so users know exactly what they need to do to perform the function they require.
Things like buttons, icons, instructions should all be super intuitive, so a user shouldn’t have to go and read a manual to understand what each feature does. If, for example, they want to find a document that’s been shared with all meeting attendees, they should know exactly where to go. It’s useful for you to know what jobs the users need to perform, and look for a wireless presentation that delivers this in an easy way.
Desirability is very different to adoptability and findability, because it refers to emotional appeal. It can also go against the grain, because some people may enjoy using solutions that have poor usability. And to monitor this, you will need to take a sample of staff to trial the solution, and observe. Desirability is more than staff being able to adopt and use the solution effectively – it’s the little extras of the solution that make staff love using it.
A wireless presentation system’s job is to share content from a device screen, up to a main display. But additional functionality, such as being able to view the current presentation on a device as well as the main display, annotation/whiteboarding capabilities, or accessibility to download any documents shared to the meeting, make a solution desirable. Staff enjoy using it, and it makes meetings more productive.
With wireless presentation systems, the overall usability including the adoptability and findability, should contribute to desirability. Users should love using the system because it’s intuitive, seamless, and most importantly, it makes their experience more collaborative and efficient.
The 3 elements above all contribute to the overall Holy Grail of UX – Usability.
Usability is about how easily users can complete their intended tasks using a solution. For a wireless presentation system, how easy is it for users to share what’s on their device, up to the main screen, as an example. And the 3 -abilitys above all contribute to this.
When it comes to researching a wireless presentation system, ensure to consider these elements. Don’t shy away from speaking with UX designers, or Product Managers to ask about their approach to UX. Taking a trial or having a demo of a solution can help determine overall usability of a solution.