Organisation: International Trade Union Confederation (ITUC)
Interviewee: Alex Gomes, IT Unit
Technology: i3Touch interactive displays (OPS), Poly Studio conferencing hardware, DisplayNote Call & App Launching
Empowering Collaboration for a Global Movement.
The International Trade Union Confederation (ITUC) represents over 200 million workers across 160 countries. Its mission to promote and defend workers’ rights and interests worldwide depends on effective collaboration between teams, committees, and partners across continents.
In practice, that means a lot of meetings. From internal coordination to advocacy sessions with global institutions, the ITUC’s ability to connect securely and efficiently is fundamental to its purpose.
The Challenge: Too Many Tools, Too Little Simplicity.
Despite having well-equipped meeting rooms featuring i3Touch interactive displays and Poly Studio conferencing systems, ITUC staff often struggled to manage them.
For the IT team, this meant frequent call-outs just to help colleagues launch or join video meetings. Over time, those interruptions added up—consuming IT’s time and creating unnecessary friction for staff who simply wanted to get on with their work.
“The IT Unit often had to be present to assist our less technically-inclined colleagues.”
The Solution: Call & App Launching Creates a Simpler, Safer Starting Point.
By deploying DisplayNote Call & App Launching, ITUC standardized its meeting room experience across locations. Call & App Launching brought together calendars, conferencing platforms, and screen-sharing tools into one intuitive interface making it easy for anyone to start or join a meeting with a single tap.
“It allows us to make our colleagues more independent and more easily use the tools available to them in our meeting rooms.”
With Call & App Launching managing access, configurations, and sign-in security, ITUC’s meeting rooms became both simpler to use and more secure critical for an organization handling sensitive advocacy and policy discussions.
The Impact: Empowered Users, Refocused IT.
Call & App Launching didn’t just reduce technical friction it changed the culture of ITUC’s collaboration. Staff who once hesitated to use meeting tech now do so confidently. IT support tickets have dropped, and the IT team can redirect time toward more strategic initiatives.
This empowerment mirrors ITUC’s broader mission: giving people the confidence and tools they need to take action.
“It teaches them that technology is not a ‘black box’ that only magicians can use.”
Results at a Glance.
Unified meeting experience across all rooms and platforms.
Reduced IT dependency and faster meeting starts.
Increased user confidence through intuitive design.
Enhanced security in shared meeting environments.
Technology aligned with mission: empowering every colleague to collaborate with confidence.