The Victorian Chamber of Commerce and Industry (Victorian Chamber) is the largest and most influential not-for-profit business organization in Victoria, informing and supporting 47,000 members and clients across the State.

The Chamber provides programs, information and support to members and non-members to ensure a diverse and robust business community in Victoria.

Throughout the Covid-19 pandemic and the challenging conditions it created for business, the organization has continued to play an integral role in supporting its members.

From strict working from home orders, to ongoing lockdowns, travel restrictions and the unwavering feeling of uncertainty, remote communication naturally became a necessity, allowing the organization to continue with business as usual despite the obstacles.

The Challenge.

As conditions worsened in Melbourne, Australia, with the city being named the most locked down in the world, the Victorian Chamber needed to quickly address its existing meeting room system arrangement and provision a more modern, simple and effective solution.

Executive Director – ICT, Glenn Goodwin and his team were eager to find a new approach as the reliance on remote communications became more and more prominent.

Glenn wanted to find something that would technically align to existing Chamber infrastructure and simplify video-conferencing throughout the organisation’s meeting rooms.

The most important considerations were:

• Providing a simple solution that all staff could use

• Ensuring ability to patch using existing platforms due to increased cyber threats

• Value for money

• Not being locked into a particular hardware system or a specific vendor given the rapid changes in video conferencing.

The Victorian Chamber’s continuous engagement with its staff and numerous external parties meant that flexibility was key, particularly given how quickly hybrid meeting room technology evolves.

The Solution.

The Victorian Chamber installed DisplayNote Call & App Launching in five meeting rooms and two mobile screens. Call & App Launching is installed on a secure NUC, which adds the Call & App Launching functionality to the meeting room screens. This is used alongside a Meeting Owl 360-degree camera, microphone and speaker to give all the organization’s staff a seamless, user-friendly, and flexible meeting room experience.

Goodwin also notes the importance of privacy and security in the organization’s meeting rooms:

Call & App Launching is therefore used in Kiosk Mode, with a limited selection of shortcuts and apps added to the screen. This prevents meeting room users from accessing the room system and changing any settings.

The Results.

With Call & App Launching installed, the Victorian Chamber now has easy, one-touch access to all video-calls on the meeting room screen. Staff no longer need worry about what video platform the call is on as Call & App Launching works with Microsoft Teams, Zoom, WebEx, Blue Jeans, GotoMeeting, Google Hangouts and more.