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From Stress To Success: How SHEIN Transformed Meeting Spaces with Launcher
SHEIN, the global online fashion and lifestyle retailer, puts customers at the heart of everything they do. Their mission is to make the beauty of fashion accessible to everyone. This ethos has created a vibrant, diverse and passionate workforce, with a foundation of empowering talent.
For Bill Ryan, Director of Enterprise IT EMEA, part of his focus is ensuring SHEIN employees have the right tools and technology to achieve their company mission. Leading the IT teams across EMEA, Bill wanted simple, user-friendly meeting spaces that allowed users to focus on what matters and not hindered by complex setups.
Stressful requests for support
The reality of meeting spaces for Bill and SHEIN staff on a global scale was several bespoke solutions that were not reliable or user-friendly. With users discovering at the last minute that they were unable to connect to calls or meetings, extra pressure was added to Bill’s IT teams to respond to support calls quickly.
“This led to additional pressure for users, as they only realized there was an issue at the start of a meeting and led to urgent and stressful requests for support to arrive.”
SHEIN was faced with a stressful pre-meeting setup for users, extra workload on the support teams and reputational damage due to unreliable solutions.
Cue TanTech, an award-winning IT hardware and software reseller for over 20 years. Phil and his team at TanTech recognized the issues SHEIN was seeing and recommended the meeting room interface Launcher to counteract these pain points.
Completely transforming spaces
To solve SHEIN’s meeting room woes, Bill progressed with 12 Launcher licenses, installed in locations across EMEA and the US. For SHEIN, Launcher brought all apps, video conferencing and platforms into one place.
“Once the Launcher licenses were installed, the user experience was completely transformed. We now have a one size fits all solution for all the tools we use and a very user-friendly interface.”
For SHEIN’s IT support teams, it’s a system that requires extraordinarily little support, with flexibility that lets users simply tap and go. The difference Launcher made to the user experience was dramatic.
“The overall feedback we have received is that “it just works” and it has taken the stress out of getting a meeting up and running.”
Bill and his team found Launcher to be very solid with no downtime. Allowing them to create several shortcut tiles for meeting applications. Users simply invite the room to their meeting, so there’s no need to enter meeting IDs, etc. They just connect with a single click.
Why it matters
While meetings can be important, they can also be stressful. And with the wrong setup, it’s hard for employees to put their best foot forward.
By using Launcher, SHEIN has removed a major aspect of this stress, as their meeting organizers have confidence in the technology in the room and can keep their energy focused on the conversation and not the tools needed to facilitate it. With Launcher now present in over 20 meeting rooms, Shein’s team see the value in the consistency and ease of use it brings:
“I really feel with DisplayNote Launcher we have cracked the always-troublesome meeting room setup. We have not included a user guide in our meeting rooms, it’s that simple to use we did not need to.
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